So, I was on the phone with the guy in charge of support for Apple Europe today, and I must say, it was a relatively productive conversation!
After about 10 minutes on the phone, I have the promise of a fixed computer, ready to pick up tomorrow. I also have a promise of a compensatory/goodwill item of my choosing from the Apple store (who knows what I’ll get… but at least it’s something), and I’ve been invited to phone the same gentleman again should any fault ever develop with the computer again.
He was incredibly apologetic and was quick to answer any and all of my questions, in a large amount of detail (90% of the phone call was him answering questions). He’s marked the reseller for review and improvement and has, apparently, sent an announcement to the repair centre about technicians lying to customers and resellers about a repair’s status.
Regardless of whether any of that is true or not – Kate, hopefully, has a fixed computer… and some form of compensation.
As much as we could have hoped for, I guess!
Tags: Kate
[...] from a while back my troubles with Kate’s PowerBook G4 and getting it repaired (Part 1, Part 2, Part 3). We got a new iPod Classic 80gb out of it, so that was a benefit that we weren’t [...]